Effective Date: Sep 20 2024

Innovia Shield VPN (“we,” “our,” or “us”), operated by Innovia Technologies LLC, doing business as Innovia Trust (“Company”), is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your information when you use our VPN application (“App”). Please read this policy carefully.

1. Information We Collect

Personal Data

We do not collect any personally identifiable information (PII) from users that can directly identify them, such as names, email addresses, or phone numbers. However, in cases where users opt to sign up for a premium account or other services, we may collect the following information:

– Email address: Required for account creation, support, and updates.

– Payment Information: Secure third-party payment processor may collect payment data relative to the payment method used. This data is not stored on our servers.

Non-Personal Data

When you use the App, we may automatically collect certain non-personal information such as:

– Device Information: IP address, device type, operating system, app version, and network type.

– Usage Data: Data on how the App is used, including server locations, session duration, and connection timestamps (time only, no detailed logs).

– Performance Data: Crash reports, error diagnostics, and performance analytics, collected to improve the App.

Connection Logs

We do not store or log your browsing activities or data such as:

– Websites visited

– DNS queries

– Data contents or IP addresses that connect through our servers

2. How We Use the Collected Information

We may use the information collected for the following purposes:

– To provide and maintain the App’s functionality, including secure and stable connection services.

– To manage your account and provide customer support.

– To process payments and prevent fraud.

– To communicate service updates and critical security announcements.

– To improve and optimize the App’s performance and user experience.

– To comply with legal obligations or respond to lawful requests from government entities, if necessary.

3. Data Sharing and Disclosure

We do not sell or rent any of your personal data to third parties. However, we may share information with third parties under the following circumstances:

– Service Providers: We work with trusted third-party service providers (e.g., cloud services, payment processors) who assist in maintaining the App. These providers are obligated to protect your data in accordance with this Privacy Policy.

– Legal Requirements: We may disclose information if required to do so by law or in response to lawful requests by public authorities, including national security or law enforcement requirements.

– Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

– Account Data: We retain your account information (e.g., email address) for as long as your account remains active or as needed to provide services.

– Usage Data: Non-personal data such as performance analytics is retained for as long as necessary to improve the App.

– Payment Information: We do not store credit card details; payment processors retain this data according to their policies.

5. Your Rights

As a user, you have the following rights concerning your data:

– Deletion: You can request the deletion of your personal data, provided it’s no longer needed for the purposes for which it was collected.

For any of these requests, please contact us at info@innoviatrust.io.

6. Security Measures

We take the security of your data seriously. We implement a range of technical and organizational security measures to protect your information, including:

– End-to-end encryption of data traffic.

– Secure servers with firewall and anti-intrusion measures.

– Regular security audits and compliance checks.

– Protection of stored information using industry-standard encryption.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Third-Party Links and Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites or services. We encourage users to read the privacy policies of any external sites they visit.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will delete such information immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will notify users by updating the “Effective Date” at the top of the policy. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Innovia Technologies LLC (Innovia Trust)

Email: info@innoviatrust.io